1. Delivery of Goods: "Zaharna Prachitsa” EOOD will arrange for the shipment of the products ordered by the Buyer to the delivery address specified by the Buyer during the checkout process. The Buyer is responsible for ensuring that the delivery address provided is accurate and complete.
2. Shipping Method: All orders are typically shipped via reputable courier services DPD or other. The specific courier used for your order may depend on the destination and the size/weight of the package.
3. Delivery Timeframes: Estimated delivery timeframes are provided for informational purposes only and are calculated from the date of dispatch of the order. These timeframes are indicative and may vary depending on the destination, the chosen courier service, and other factors beyond the control of "Zaharna Prachitsa” EOOD, such as public holidays, unforeseen delays, or logistical issues. We will make reasonable efforts to deliver the products within the estimated timeframe, but we do not guarantee specific delivery dates.
4. Shipping Costs: The cost of shipping will be calculated based on the delivery address, the weight and dimensions of the package, and the chosen shipping method. The applicable shipping costs will be clearly displayed to the Buyer during the checkout process before the order is finalized.
5. Tracking of Shipments: Once your order has been dispatched, you will typically receive a shipping confirmation email containing a tracking number and instructions on how to track the progress of your shipment through the courier's website.
6. Delivery and Receipt: Upon delivery, the Buyer (or a person authorized by the Buyer to receive the shipment) is required to sign for the receipt of the goods. By signing the delivery receipt, the Buyer confirms that the package appears to be in good condition and that the number of packages received matches the delivery note.
7. Damage During Transit: If the Buyer receives a package that is visibly damaged, it is recommended to note the damage on the delivery receipt before signing and to take photographs of the damaged packaging. The Buyer should then promptly contact "Zaharna Prachitsa” EOOD customer support to report the damage and arrange for further instructions.
8. Lost or Delayed Shipments: In the event of a lost or significantly delayed shipment, the Buyer should contact "Zaharna Prachitsa” EOOD customer support. "Zaharna Prachitsa” EOOD will liaise with the courier service to investigate the issue and will take reasonable steps to resolve it, which may include attempting to locate the package or arranging for a replacement shipment (subject to product availability).
9. Delivery Restrictions: "Zaharna Prachitsa” EOOD may have limitations on where it can ship products. Any such restrictions will be communicated on the Site or during the checkout process. The Buyer is responsible for ensuring that the delivery address is within our designated shipping zones.
10. Customs and Import Duties: For international shipments, the Buyer may be subject to import duties, taxes, and other fees levied by the destination country. These charges are the sole responsibility of the Buyer and are not included in the product price or shipping costs charged by "Zaharna Prachitsa” EOOD. The Buyer is advised to check with their local customs authorities for information on applicable duties and taxes.
