This policy outlines the procedures for returns and complaints regarding products purchased from our online store. It adheres to the relevant consumer protection laws of the European Union and the Republic of Bulgaria, including the Consumer Protection Act (ЗПП) and the Act on the Provision of Digital Content and Digital Services and the Sale of Goods (ЗПСССУПС).
1. Product Inspection Upon Receipt & Reporting of Obvious Defects
Upon receiving your order, you (the Buyer) are obligated to immediately inspect the delivered goods.
If you discover any obvious defects (e.g., visible damage, missing accompanying accessories, or missing documents required by Bulgarian legislation), you must immediately notify the delivery person at the time of delivery.
Failure to report such issues immediately upon receipt will be considered as your approval of the goods in their delivered condition. In this case, you will lose the right to make subsequent claims regarding obvious defects, missing accessories, or missing required documents.
2. Complaints Regarding Purchased Goods
Complaints regarding goods purchased through our online store (https://pyramids-of-egypt.shop/) will be handled in accordance with:
The provisions of the Act on the Provision of Digital Content and Digital Services and the Sale of Goods (ЗПСССУПС) and the Consumer Protection Act (ЗПП) – applicable to consumers as defined by these laws.
The terms of any applicable commercial guarantee provided with the product.
Complaint Address: Zaharna Prachitsa” EOOD Burgas (Please use the contact details provided in Section 5 for submitting complaints)
Phone Number for Inquiries: +359893666379
3. Right of Withdrawal (for Consumers in Distance Contracts)
As a consumer, you have the right to withdraw from the purchase contract concluded online without giving any reason within 14 days from the date you (or a third party designated by you, other than the carrier) took possession of the goods.
Exercising the Right of Withdrawal: To exercise your right of withdrawal, you must clearly and unequivocally inform "Zaharna Prachitsa” EOOD of your decision to withdraw from the contract. You can do this by:
Sending a written notification (e.g., letter by post, email) to the contact details provided in Section 5.
Using the model withdrawal form (which we will provide on our website or upon request), although this is not obligatory.
Obligations Upon Withdrawal:
You must return the goods to "Zaharna Prachitsa” EOOD without undue delay and in any event not later than 14 days from the date on which you communicated your decision to withdraw from the contract.
The goods must be returned in their original packaging, in preserved commercial condition (i.e., unused and suitable for resale), along with all original accessories, attachments, documents (including the original purchase receipt).
Until the goods are received by "Zaharna Prachitsa” EOOD, the risk of accidental loss or damage to the goods lies entirely with you.
You will bear the direct costs of returning the goods.
4. Refund Procedure Upon Withdrawal
Once we receive the returned goods and verify that they meet the conditions outlined in Section 3, we will process your refund.
We will refund the full purchase price you paid for the goods, including the original standard delivery costs (if applicable). However, we are not obliged to reimburse supplementary costs if you have chosen a type of delivery other than the least expensive type of standard delivery offered by us.
We will issue the refund using the same payment method you used for the original transaction, unless you have expressly agreed otherwise.1 There will be no fees charged to you as a result of the refund.
We have the right to delay the refund until we have received the goods back or until you have provided evidence of having sent the goods back, whichever is the earlier.
5. Exceptions to the Right of Withdrawal
According to Article 57, item 5 of the Bulgarian Consumer Protection Act (ЗПП), the right of withdrawal does not apply to the supply of:
Sealed goods which were unsealed after delivery and are not suitable for return due to reasons of hygiene or health protection.
6. Contact Information for Returns and Complaints
For any questions regarding returns, complaints, or to exercise your right of withdrawal, please contact us at:
Zaharna Prachitsa” EOOD
Burgas (Registered Office Address as per Terms and Conditions)
Phone: +359893666379
Email: plastiri123@abv.bg
We are committed to ensuring your satisfaction and adhering to all applicable legal requirements.
